Terms and conditions

Terms and Conditions

Raptor Refuge will not be held responsible for participants / visitors failing to familiarise themselves with these terms and conditions.

Cancellation Policy

Raptor Refuge shall not be liable for any illness, injury, damages, loss, delay or failure of a client to join a tour, workshop or other event (event/s). We highly recommend travel insurance coverage. This cancellation policy applies to event managed by the Raptor Refuge on their site. 

Cancellation Fees are as follows

  • Cancellation fee prior to 21 days of event will be 10% of the price paid

  • Cancellation fee prior to 7 days of event will be  50% of the price paid

  • Cancellation fee within 7 days of event will be 100% of the price paid

Raptor Refuge retains the right to alter or cancel: their days of operation and/or event dates if unforeseen circumstances occur. In the case of Raptor Refuge cancelling an event, they will hold the paid price and transfer it to an alternative event. Re-booking of any event is at the discretion of the Raptor Refuge and based on availability. Fees for events cancelled by Raptor Refuge, will be held in credit for 12 months from date of event. Clients can also choose to transfer their fees as cash donation to the Raptor Refuge, in which case a tax deductible receipt would be provided.

Fees and Charges

Raptor Refuge reserves the right to alter their fees and charges at any time. The current and correct fee will be displayed correctly on our website at time of booking and payment. Current fees and charges may or may not be the same as a previously advertised or displayed. Charges for all events are allocated at 50% to specific event costs and 50% as a cash donation to the Raptor Refuge. 

Transfer/Held in credit policy: $25 per person transfer fee applies to any transfer of service within 48 hours to 7 days before departure. Transfer within 48 hours will result in full price forfeiture. Tours booked may be held in credit for 12 months from date of issue.

Confirmation

All reservations must be confirmed by email confirmation. Clients may be asked to provide proof of booking confirmation prior to commencement of event.

Privacy policy

Raptor Refuge may contact you in relation to feedback about an event which you have undertaken with us. Raptor Refuge may contact you via email in relation to specials or promotional offers. If you do not wish to receive any correspondence from us by email, please advise us at the start of your tour.

Tour start location 

Please note it is the customer’s responsibility to be waiting out the front of Tour Start Point at least 5 minutes before tour starts. Raptor Refuge cannot be held responsible for customers not turning up.

Release, waiver and discharge and assumption of risk

The Customer agrees and acknowledges as follows:

  1. I believe I am in good health and both mentally and physically capable of partaking in all activities at Raptor Refuge.

  2. I agree to abide by all directions given to me by employees of Raptor Refuge during my Tour at Raptor Refuge or whilst partaking in any activity at Raptor Refuge.

  3. I freely acknowledge birds of prey are wild animals which at all times pose an obvious and unexpected risk, even when the birds of prey are handled by Raptor Refuge’s employees and personnel.

  4. I assume full and total responsibility for any risks, both known and unknown, which may materialise during my time at Raptor Refuge. Such ‘risks’ may include personal injury, illness (e.g. Covid), physical harm, mental harm, paralysis, significant injury, death, property damage, Tour delay or Tour cancellation.

  5. I waive, release, hold harmless and discharge Raptor Refuge from any claim, demand, loss, cause of action, lawsuit, damages, fines, penalties, charges, liability, breach of duty or breach of contract I may have against Raptor Refuge.

  6. I agree Raptor Refuge solely and wholly maintains the right to alter or cancel Tours.

  7. This Release, Waiver and Discharge and Assumption of Risk will be relied upon by Raptor Refuge to challenge, defend, defeat or negate any claim, complaint, application, dispute or demand made by me in respect of any act, step, omission or decision (whether negligent or otherwise) made by Raptor Refuge.