Terms and conditions: Raptor Refuge shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend travel insurance coverage. Raptor Refuge retains the right to alter tour, days of operation or even cancel tours if unforeseen circumstances occur.

Cancellation policy: Cancellation within 14 days of tour will result in a 50% loss of the paid price; cancellation within 7 days of departure will result in non-refundable tour. Raptor Refuge will not be held responsible for passengers failing to familiarise themselves with these terms and conditions.

Transfer/Held in credit policy: $25 per person transfer fee applies to any transfer of service within 48 hours to 7 days before departure. Transfer within 48 hours will result in full price forfeiture. Tours booked may be held in credit for 12 months from date of issue.

Confirmation: All reservations must be confirmed by email confirmation.

Privacy policy: Raptor Refuge may contact you in relation to feedback about a tour which you have undertaken with us. Raptor Refuge may contact you via email in relation to specials or promotional offers. In the event you do not wish to receive any correspondence from us by email, please advise us at the start of your tour.

Tour start location: Please note it is the customer’s responsibility to be waiting out the front of Tour Start Point at least 5 minutes before tour starts. Raptor Refuge cannot be held responsible for customers not turning up.